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THE OFFICE IS CLOSED
(temporarily...)
Acclaro Consulting will be closed
for maternity leave beginning March 7, 2007 and will
re-open in the summer.
SUPPORT OPTIONS
Since I will not be available via phone,
email or in person during my leave, here are some alternative options for ACT
support:
ACT Knowledge Base
(aka, "The Free Option")
If you are getting a basic error message or just have a question about how to
use a feature in ACT, the
ACT Knowledge
Base is chock full of helpful articles and tips for all versions of ACT. To
access, go to
www.act.com, click on the Support Menu, then "Knowledgebase".
Pay Per Call Customer
Support
You can call ACT at 770-492-6417 to speak to a technical support person
on a per-incident basis. Charges are $50 for the first 10 minutes and $5 per
minute thereafter payable by credit card. (Visa, MC, Amex or Discover). This
can be a good option if you have a quick question and do not want to invest in
an annual support contract. **NOTE: Sage Software no longer
supports version 6.0 or earlier. Pay Per Call support is for ACT 2005, 2006 or
2007.
Corporate Edge
Support Plan
If you would like to sign up for an annual unlimited support contract, call
866-421-7752 or
download a PDF brochure. This option provides unlimited technical support
for all of your users from 9am to 9pm Eastern time with a "stateside"
(U.S.-based) senior-level technical support person. They promise "priority
queueing" and callback within 4 business hours. The brochure does not specify
the cost of the plan, which is $499 for the first 5 users, and $40/user
thereafter annually. **NOTE: Sage Software no longer supports
version 6.0 or earlier. Corporate Edge Support is for ACT 2005, 2006 or 2007.
Other Local ACT
Consultants
If you prefer an alternative to Sage Software support, there are many other
qualified
consultants who work in the Bay Area listed on the ACT website. While I
cannot specifically recommend any one consultant, I have met most of the
Northern California ACCs at conferences over the years and in addition to being
qualified, each of them brings a unique focus to their work with ACT and
provides an array of services related to the use the software. All of them
should be able to support any version of ACT, including ACT 6.0.
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